SHIPPING & DELIVERY
Thanks you for supporting us. Presently all products sold on Polargaero.com will be arranged and shipped out weekly ( We will update this page, and our customers if there is any changes ) .
All shipping of products sold on Polargaero.com will be shipped either the following method ;
1) Local shipment within Malaysia – West Malaysia
Next day delivery Door to Door courier with major courier company in Malaysia once notification of the parcel has been send. Customer will be provided with the information of the courier company together with a parcel tracking number via an email which they are registered with to enable them to track their parcel.
2) Local shipment within Malaysia – East Malaysia
Usually for East Malaysia ( Sabah , Sarawak ) the parcel will take about two day for it to arrived. However subject to clearance , it might take a day or two before the parcel reach your doorstep. Customers is advise to check with the courier company with the tracking number provided for exact detail.
3) Small parcel – local shipment within Malaysia
For smaller items, in order to helps our customer save on the shipping charges, we offer local registered article postage by Post Raju or any other door courier provider. A tracking number will also be provided to the customer to enable them to track their own parcel.
4) Shipment to Singapore
We provide shipping of our products to our neighbouring country Singapore at a very affordable rates, please input your singapore address upon checking out.
5) International Shipment – Worldwide
Due to the natural of our bulky product, we are unable to offer a instant shipping price for all of our products to be shippped internationally. For oversea over, we propose checking with your local shipping agent for cgoods pick up or using a third party drop ship provider that could help you handle the shipping from Malaysia . For international order, we accept payment by paypals, bank transfer and western Union. If you required further assistance on the oversea purchase, please feel free to contact us via email.
6) Free Shipping promotion
From time to time, we might offer “FREE SHIPPING” to some of our products. Free shipping means that we will take care of all the shipping / delivery charges of the products to your door step which is Free shipping within West Malaysia only ( Unless otherwise stated ). Prices reflected on the website is the final price that you have to pay without any additional shipping charges.
7) Free Shipping ( For products over $ 2000.00 )
For total products purchase over $ 2000.00 in total, customer is able to enjoy local Malaysia free shipping within Malaysia.
8) Customer Pick up.
At the present moment, we only can handle customer pick up at Johor Bahru area only. Please contact us in advance if you prefer to self collect your items. Please select “ Local shipment pickup “ during check out of your purchases.